Refund Policy
This Policy consists of the procedure to be followed and the terms and conditions applied and considered for Refund and Cancellation in regards to services provided by Ewolyn Services Private Limited.
Ewolyn Services Private Limited
This Refund & Cancellation Policy outlines the procedure, eligibility, timeframe, and process for refunds in respect of services provided by Ewolyn Services Private Limited. Please read this policy carefully — by engaging our services, you agree to be bound by the terms set out below.
- Service Provider: The person who is giving specified services in exchange for a payment.
- Service Receiver: Service Receiver is a person who receives or avails the services provided by the Service Provider.
- The Service Receiver will be eligible to claim a refund only after a thorough assessment of the service in question has been made by the Service Provider.
- Eligibility may also be determined based on the duly executed documents such as Agreement, Undertaking, or any such other documents signed by both Service Provider and Service Receiver, depending on the circumstances.
- The refund will be received within 45 working days after receipt of all the documents, details, and information required by the Service Provider to complete the process and initiate the transfer.
- An e-mail will be sent from Ewolyn Services Private Limited stating the details of the terms in compliance with which the refund will be processed, along with the reason and amount of the refund.
- The Service Receiver will need to Accept and Acknowledge the same in response to the email itself.
- The Service Receiver will need to provide bank account details such as the account number and the IFSC code of the branch in question to which the refund amount is to be transferred by the Service Provider.
- After receipt of the required details, the refund process will be initiated and the amount will be received by the Service Receiver within the timeframe mentioned above (i.e., within 45 working days after receipt of all the documents, details, and information).
- In case of any query or clarification required by the Service Receiver, the Company or its authorized representative can be reached via email at legalewolyn@gmail.com through the email ID provided to us for service-related communications.
- Please include the following details in your communication: Name of the Company, Service availed, Query, and the Name and contact of the person connected with us on the project.
When Refunds Apply
You may be eligible for a full or partial refund in the following circumstances:
Service Not Commenced
If you cancel your engagement before our team has commenced any work (i.e., no documents reviewed, no applications initiated, no reports drafted), a full refund of Ewolyn's service fee will be processed within 45 business days.
Duplicate / Erroneous Payment
If you have made a payment in error (duplicate payment, wrong amount), the excess amount will be fully refunded upon verification by our finance team, typically within 45 business days.
Cancellation Policy
| Cancellation Timing | Refund Entitlement |
|---|---|
| Before work commencement | 100% of Ewolyn service fee |
| Within 24 hours of payment (if no work done) | 100% of Ewolyn service fee |
| After 15 days work completion | Non-refundable in all cases |
| Government / third-party fees (any stage) | Non-refundable in all cases |
Questions About a Refund?
If you have any questions or need clarification regarding this Refund Policy, our team is here to help.
