Refund Policy
We are committed to delivering quality consultancy services. This policy outlines the circumstances under which refunds may apply, and our cancellation procedures.
7–10 Days
Refund Processing Time
Bank Transfer
Refund Mode
Written Request
Cancellation Method
info@ewolyn.co.in
Refund Contact
Nature of Our Services
Ewolyn provides professional business consultancy services — including government scheme facilitation, business registration, project report preparation, certification assistance, and strategic advisory. These services are primarily intellectual, time-based, and knowledge-driven in nature.
Unlike physical goods, professional services involve significant upfront investment of time, expertise, and resources by our team upon engagement. Accordingly, our refund policy is structured to be fair to both parties while reflecting the nature of knowledge-based service delivery.
Important Clarification
Our service fee is separate from any government fees, certification body charges, stamp duties, filing fees, or other third-party costs. The refund policy below applies only to Ewolyn's service fee component.
When Refunds Apply
You may be eligible for a full or partial refund in the following circumstances:
Service Not Commenced
If you cancel your engagement before our team has commenced any work (i.e., no documents reviewed, no applications initiated, no reports drafted), a full refund of Ewolyn's service fee will be processed within 7–10 business days.
Duplicate / Erroneous Payment
If you have made a payment in error (duplicate payment, wrong amount, incorrect service), the excess amount will be fully refunded upon verification by our finance team, typically within 5–7 business days.
Service Cancellation by Ewolyn
If Ewolyn is unable to deliver the agreed service due to reasons solely attributable to us (and not due to client-side issues, incorrect information, or government/bank decisions), a proportionate refund of the undelivered portion of work will be processed.
Early Cancellation with Partial Work
If you cancel after work has commenced but before completion, refund eligibility will be assessed based on the percentage of work completed. The value of completed work will be retained by Ewolyn, and the balance (if any) will be refunded. This assessment will be communicated in writing within 7 business days of your cancellation request.
Non-Refundable Cases
Refunds will not be applicable in the following situations:
Government fees, statutory dues, filing charges, stamp duty, or any payment made to government portals on your behalf — these are non-recoverable and outside Ewolyn's control.
Third-party certification body fees (e.g., ISO, BIS, FSSAI certification costs) paid to accredited bodies.
Applications rejected by banks, NBFCs, or financial institutions due to client credit history, CIBIL score, or other factors beyond Ewolyn's control.
Applications rejected by government authorities due to policy ineligibility, incomplete client-provided information, or change in scheme guidelines.
Services that have been fully delivered and accepted by the client.
Situations where the client has provided inaccurate, incomplete, or fraudulent information that led to application rejection or service failure.
Refund requests made more than 30 days after the issue or event giving rise to the claim.
Change of mind after the service has been completed or substantially progressed.
Dissatisfaction arising solely from government or bank decisions that are outside the scope of Ewolyn's direct control.
Cancellation Policy
How to Cancel
To cancel an engagement, you must send a written cancellation request to info@ewolyn.co.in with the subject line "Cancellation Request — [Your Business Name]". Please include your contact number, the service you wish to cancel, and the reason for cancellation.
| Cancellation Timing | Refund Entitlement |
|---|---|
| Before work commencement | 100% of Ewolyn service fee |
| Within 24 hours of payment (if no work done) | 100% of Ewolyn service fee |
| After 10–50% work completion | Balance of incomplete work portion |
| After 50–80% work completion | At Ewolyn's discretion (case-by-case) |
| After 80%+ work completion or full delivery | No refund applicable |
| Government / third-party fees (any stage) | Non-refundable in all cases |
Refund Process
Submit Request
Email info@ewolyn.co.in with your refund request, client details, and the reason for the request. Attach proof of payment.
Acknowledgement
We will acknowledge your request within 2 business days and begin reviewing the status of your engagement.
Review & Decision
Our team will assess refund eligibility within 5 business days based on work completed and the applicable policy. We will communicate our decision in writing.
Refund Processing
Approved refunds are processed via the original payment method or direct bank transfer within 7–10 business days from the date of approval.
Dispute Resolution
If you are not satisfied with Ewolyn's response to your refund request, you may escalate the matter by writing to our senior management at info@ewolyn.co.in with the subject "Escalation — Refund Dispute". We are committed to resolving all disputes within 15 business days.
Any unresolved disputes shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat, India, as per the governing law provisions in our Terms & Conditions. You also retain your rights under the Consumer Protection Act, 2019 and may approach the appropriate consumer forum.
Questions About a Refund?
Our support team is available Monday to Saturday, 9 AM – 6 PM IST. Don't hesitate to reach out with any questions about this policy.
Need Help Before You Start?
Have a question about our services, pricing, or what to expect? Talk to our team before engaging — we're transparent about everything.
