1. Purpose

EWOLYN SERVICES PVT. LTD. is committed to protecting the personal information shared by users while accessing our website or availing our services. This document outlines the types of data we collect, how it is used, user obligations, and the legal framework governing our services.

2. Applicability

These Terms & Conditions apply to all online and offline users who interact with EWOLYN SERVICES PVT. LTD., especially through our website and service platforms.

3. Information Collection

We collect the following types of information:

• Direct Information: Name, phone number, email address, organization name, survey responses, address, business information, etc.
• Automated Information: IP address, browser type, device information, operating system, mobile network, visited pages, referring websites, cookies, etc.

Additional information such as transaction history, services used, subscription details, agreements, and communication records may also be collected.

4. Use of Information

We may use your information for:

• Communicating about feedback, follow-ups, and inquiries.
• Providing the requested services or products.
• Offering technical support.
• Conducting research and analysis to improve services.
• Complying with legal and regulatory obligations.

Data processing is based on your consent, which you can withdraw at any time by contacting info.ewolyn@gmail.com.

5. Cookies Policy

Our website uses cookies to enhance user experience, track preferences, and support analytics. You may disable cookies through your browser settings if you prefer not to use them.

6. Pricing

Our pricing is customized based on the client’s specific needs and the services requested. Therefore, it may vary from project to project.

7. Security and Data Retention

We maintain strict physical, digital, and administrative measures to protect your data. However, no system is completely secure. By using our website and services, you accept this risk.

We retain your data only as long as necessary for service delivery and legal compliance.

8. User Responsibilities

Users are responsible for:

• Not copying, modifying, reproducing, distributing, reverse-engineering, or selling any part of our content.
• Not using the website content for unauthorized commercial purposes.
• Providing accurate and up-to-date information when requested.

9. Refund & Cancellation Policy

Definitions

• Service Provider: EWOLYN SERVICES PVT. LTD.
• Service Receiver: Any individual or organization availing the services.

Eligibility

Refunds are processed only after a thorough service review or if stated in duly signed documents like Agreements or Undertakings.

Types of Refund

Refund amount will be as specified in the signed agreement or mutually agreed terms.

Timeframe

Refunds will be processed within 45 working days from receipt of all required documents and information.

Process

An official email will be sent by EWOLYN SERVICES PVT. LTD. outlining refund terms, reasons, and amount. The client must confirm and provide bank details (Account Number + IFSC Code). Refund will be initiated within the timeframe after receiving complete details.

10. Payments

All payments must be made only in the name of EWOLYN SERVICES PVT. LTD. as listed on our official platforms. We do not accept payments to personal accounts. Any misrepresentation should be reported to info.ewolyn@gmail.com immediately.

11. Grievance Resolution

For service-related concerns, clients may email the following details to info.ewolyn@gmail.com:

• Company Name
• Service Availed
• Name and contact of the person associated with the project
• Description of the concern

12. Governing Law and Dispute Resolution

These terms are governed by the laws of India. In case of a dispute:

1. Parties shall first attempt amicable negotiation.
2. If unresolved, the matter shall be referred to Arbitration under the Arbitration and Conciliation Act, 1996.
   • Venue: Ahmedabad
   • Language: English
   • Outcome: Final and binding

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy policies. Users are advised to review those policies separately.

14. Acceptance of Terms

By using our website, uploading any information, or availing our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website and services.

15. Updates

EWOLYN SERVICES PVT. LTD. may modify these terms periodically. Continued use of the website indicates acceptance of the updated Terms & Conditions.